Terms of Service
Last revised: April 24, 2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES, AND OBLIGATIONS.
These Terms include an agreement to arbitrate (unless you opt out) and a prohibition of class and representative actions, as well as collective relief in court or arbitration. You also agree to comply with all applicable laws and regulations when using the services provided by Ride Car Sharing LLC (“Ride”).
Introduction
Ride Car Sharing LLC (“Ride”, “we”, or “us”) operates an online platform (“the Services”) that allows vehicle owners to share their vehicles with individuals seeking to book them. By accessing or using the Services, you accept and agree to be legally bound by these Terms of Service (or simply, “Terms”), regardless of whether you create an account or register as a user. These Terms, together with our Privacy Policy and other applicable policies that may be outlined herein, together form the “Agreement”.
Modification
Ride reserves the right, at our sole discretion, to modify the Services or to modify the Agreement, including these Terms, at any time. If we modify these Terms, we will update the “Last Revised” date at the top of these Terms. If you continue to access or use the Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified terms. If the modified terms are not acceptable to you, your sole recourse is to stop using and accessing the Services.
Eligibility, and verification
Eligibility
The Services are intended solely for persons who are 21 or older, except in the United States where we permit guests age 18 and older to book and host vehicles. All guests and hosts must possess either a valid United States Driver’s License or an International Driving Permit accompanied by a valid Driver’s License from their country of residence. Any use of the Services by anyone that does not meet these age requirements is expressly prohibited.
Verification
Where permitted, Ride has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to (1) help verify the identities or check the backgrounds of users, including driving history and driver’s license validity and (2) verify vehicle details. Ride does not endorse any vehicle, user, or a user’s background, or commit to undertake any specific screening process. Ride may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Ride to request, receive, use, and store such information. Ride may permit or refuse your request to book or list a vehicle in its sole and absolute discretion. Ride may, but does not commit to, undertake efforts to ensure the safety of vehicles shared through the Services. We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our policies that
require hosts to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, have a clean title (e.g., non-salvaged/non-branded/non-washed/non-written off), not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.
Consumer Report Authorization.
When you attempt to book or list a vehicle, or at any time after where Ride reasonably believes there may be an increased level of risk associated with your Ride Account, you hereby provide Ride with written instructions and authorize Ride, in accordance with the Fair Credit Reporting Act, applicable consumer reporting laws, or any similar laws to obtain your personal and/or business auto insurance score, credit report, and/or conduct a background check, including a criminal background check where permissible under applicable law.
Fees, Collection and taxes
Fees
The fees we charge for using the Services and other cost structures will be itemized at checkout for guests. When you provide Ride a payment method, you authorize Ride, or third-party service providers acting on Ride’s behalf, to store your payment credential for future use in the event you owe Ride any money. You authorize Ride to use stored payment credentials for balances, including for Trip costs, host fees, and guest fees (e.g., late fees, security deposits, processing fees and claims costs, and related administrative fees).
Collection
Ride and its service providers will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. Ride, or the collection agencies we retain, may also report information about your Ride Account to credit bureaus. As a result, late payments, missed payments, or other defaults on your Ride Account may be
reflected in your credit report. In addition to the amount due, delinquent accounts or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent accounts or chargebacks including, but not limited to, collection fees, convenience fees, and/or other third party charges. If you wish to dispute the information Ride reported to a credit bureau (i.e.,Experian, Equifax, or TransUnion), please contact customerservice@ridecarsharing.com. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Ride Account, you must contact the collection agency directly.
Host and Guest Commitments
Host Obligations
Hosts must ensure vehicles are roadworthy, adequately insured, and compliant with legal requirements. Vehicles should be delivered to Guests in a clean and safe condition.
Guest Obligations
Guests agree to operate vehicles according to the law and return them in the same condition as when received. Only individuals approved under the booking are allowed to operate the vehicle.
Guests are financially responsible for damage, theft, or losses incurred during the trip. Any incidents must be immediately reported to Ride.
Prohibited Activities
You agree not to engage in prohibited conduct when using the Services, including but not limited to the following:
Providing false or misleading information.
Circumventing Ride’s payment process, such as completing transactions outside the platform.
Using vehicles for commercial purposes (e.g., rideshare services) without prior written approval from Ride.
Tampering with Ride’s provided tracking systems or removing installed tracking devices.
Returning vehicles late, damaged, or outside agreed locations without prior approval.
Engaging in illegal activities, harassment, or discrimination against other users.
Violating these terms may result in account suspension, penalties, or legal action. In relation to a claim (for example about damage to a vehicle)
Protection and Insurance
Ride’s Protection Plans
Hosts and Guests may opt for Ride’s protection plans during bookings. These plans include a deductible amount and specific coverage limits. Coverage applies to damages exceeding $500, provided all applicable conditions are met. For Guests without personal insurance, purchasing one of Ride’s protection plans is mandatory.
Host-Specific Policies:
In addition to Ride’s protection plans, hosts may offer their own insurance policies directly through our platform. These policies may vary based on the host’s location, coverage options, and additional terms. Guests are encouraged to carefully review the details of the host-provided policy during the booking process, as it may differ from Ride’s standard offerings.
Reporting Incidents
All incidents, including accidents or damage, must be reported immediately to Ride. Reports must include all required documentation, such as police reports for theft or collisions. Failure to report incidents may void coverage under Ride’s Protection Plans.
Guest Payment
Payment Methods: Ride accepts all major credit and debit cards, including but not limited to Visa, MasterCard, American Express, and Discover. All transactions are subject to the terms and conditions of the payment processing company. We do not accept cash payment or pre-paid card payment. All payments must be completed by the same card on file, if the customer wishes to use different cards to pay for their reservation, all cards will be saved on file. If the customer is paying with a card that is not under their name, that person must be added to the reservation as an additional driver and must fill out a credit card authorization form. (If that person is 18 and older but does not have a valid driver’s license, they will be added to the reservation as a responsible party under this contract and must possess a valid form of ID.)

Authorization to Charge: By providing your payment information, you authorize Ride to charge your payment method for any outstanding debts, remaining balance, or fees in compliance with our policy. You agree that we may store your payment information and use it to facilitate future transactions.
Card on File: Guest must provide a valid payment form that can be used to make any charges associated with the reservations. (Charges can appear up to 1 year later).
Cancellations and Refunds
Guests may cancel their trip on all qualifying refundable bookings by emailing customerservice@ridecarsharing.com. Cancellation will be effective immediately upon receipt of the request. The amount refunded depends on the timing of the cancellation, the length and type of trip, and other considerations. The cancellation period is based on the vehicle’s time zone.
Free Cancellation
Guests who cancel their reservation more than 48 hours before the scheduled pickup time will not incur a cancellation fee and will receive a full refund.
Late Cancellation
Cancellations made within 48 hours of the scheduled pickup time will incur a 25% cancellation fee of the total reservation amount.
Same-Day Bookings
For same-day reservations, guests can cancel within 1 hour of making the reservation for free.
After 1 hour, a 25% cancellation fee will apply to any cancellations.
Failure to Make Initial Payment
If a guest does not complete the required initial payment during the booking process, Ride cannot guarantee the reservation, and the vehicle may be made available to other customers.
Early Returns & No-Shows
Early Returns
Refunds or credits will not be issued for early returns. Guests who wish to shorten their trip must submit a modification request to customerservice@ridecarsharing.com for approval.
Guest No-Shows
If the guest fails to arrive within 2 hours of the scheduled pickup time, the reservation will be canceled, and the guest will not receive a refund.
Guest financial responsibility for physical damage to the vehicle
The guest that booked the trip (“primary guest”) is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault. If there are any additional drivers or responsible parties added to this contract, they too are financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault.
Guest with International License
All guest using our services, that posses a Valid Driver’s License that is not from Puerto Rico or the United States, must have an International Driving Permit (IDP) and must purchase the Insurance Policy offered on our vehicles, when booking a vehicles on ride-carsharing.com.
Use of the vehicle
When you book a vehicle on the Services, you must use the vehicle only for your personal use and not for any commercial purposes (e.g. driving other passengers for a fee such as through Uber or Lyft or delivering food or other packages) unless you have express written permission from Ride’s Legal Department in advance. You may not access a vehicle until the trip start time and you must return the vehicle on time and to the correct location. You must present the host with a current, valid driver’s license. You must exercise reasonable care in your use of the vehicle. You are required at all times to operate the vehicle safely, and in compliance with all applicable laws, including without limitation, speed limits and prohibitions on impaired or distracted driving. In the event Ride has any concern about your use of a vehicle, Ride may terminate your trip in its discretion at any time and require the return of the vehicle, including recovering the vehicle on behalf of the host. You are required to wear seat belts during the operation of the vehicle and to require that all of your passengers wear seat belts. You are also required to meet any laws or regulations concerning child safety seats and other protections for children. You must not leave the car unlocked or with the keys unsecure (such as in the ignition). You must not engage in any prohibited uses with any vehicle you book through the Services, including but not limited to off-roading with the vehicle. The prohibited uses list is not meant to be exhaustive. If you have any concerns about your planned use, please contact customerservice@ridecarsharing.com.
If you misuse a vehicle, you will be fully financially responsible for any related claims, loss, or damage, and your protection plan may be voided. Guests also acknowledge that using a vehicle in a prohibited manner or otherwise breaching the Agreement may lower available liability coverage to legal minimum limits, or nullify coverage, and may furthermore nullify any comprehensive or collision protection and/or protection plan where allowed by applicable law.
Vehicle Tracking
All vehicles associated with Ride are equipped with vehicle tracking devices. These devices shall not be disabled by the user under any circumstances. If the Customer deactivates or removes these devices from the vehicle, they will incur a financial penalty of up to $1,500, plus the cost of device replacement and installation. By booking a vehicle with Ride, all guests agree to this tracking mechanism, which is implemented solely for security reasons.
Condition of the vehicle and optional Extras
You understand that third parties own the vehicles and Extras offered through the Services. Each host is responsible for complying with all legal requirements (including ensuring the vehicle is registered and insured) and maintaining their vehicle(s) in safe and roadworthy condition. Please complete a visual inspection before you begin your use of the vehicle. If you find damage in your initial inspection, you should annotate it and submit pictures to customerservice@ridecarsharing.com prior to signing and accepting the vehicle. If you find
damage on your initial inspection and fail to report it, Ride, third-party administrators, or insurance partners, may assume that the damage occurred during your reservation period. If, after your initial inspection, you believe that the vehicle is not safe to drive, please do not use the vehicle; instead, please contact the Ride team immediately.
No responsibility for shared vehicles
You acknowledge that Ride is not responsible and shall not be liable for the safety, roadworthiness, or legal status (e.g., whether the vehicle is legally registered or the subject of a stolen vehicle report) of any vehicles shared via the Services beyond our policies that require hosts to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, not subject to a missing or stolen vehicle report, have a clean title (e.g., non-salvaged/non-branded/non-washed/non-written off), not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.

Incident reporting
You must immediately report any damage to the vehicle you are using to Ride at customerservice@ridecarsharing.com, or your Host contact information. If there has been a collision, you must also make a report to the police. You will need to use all reasonable efforts to secure evidence from any available witnesses and to provide Ride or third-party claims administrators with a written description of the incident and any other information requested, including identity and insurance information of any parties involved in the incident. You are also required to cooperate in any loss investigation conducted by Ride, third party claims administrators, or insurers. After an incident, you may not continue to use the vehicle unless you have the explicit permission of Ride staff. Failure to timely report an incident or cooperate in an investigation may reduce or invalidate any protection plan received via the Services.
Vehicle theft
The following conduct may result in the reporting of the vehicle you have booked as stolen to law enforcement, possibly subjecting you and any other driver to arrest, and civil and/or criminal penalties, and the voiding of your protection plan:
If you fail to return the vehicle you booked at the time and place agreed upon with the host and/or designated in your reservation
If you do not return the vehicle by the end of the reservation period and you have not properly obtained an extension of the reservation through the Services as set forth
If the vehicle is returned to any place other than the return location on the reservation or agreed upon with the host. Any damage to, or loss or theft of, a vehicle occurring prior to the host inspecting the vehicle upon return at the end of the reservation is the guest’s responsibility
If you misrepresent facts to the host pertaining to booking, use, or operation of vehicle
If the vehicle’s interior components are stolen or damaged or the vehicle itself is stolen or damaged when the vehicle is left unlocked or
running or unattended with the keys not secured during reservation period
If you fail or refuse to communicate in good faith with the host, police, Ride, or other authorities with a full report of any accident or vandalism involving the vehicle or otherwise fail to cooperate in the investigation of any accident or vandalism
If the vehicle is operated by anyone who has given a fictitious name, false address, or a false or invalid driver’s license, whose driver’s license becomes invalid during the reservation period, who has obtained the keys without permission of the host, or who misrepresents
or withholds facts to/from the host or Ride material to the booking, use, or operation of vehicle
The primary guest who books the reservation is responsible for any private investigation costs Ride deems necessary to recover a vehicle that is not returned. In addition, a $1000 case administration fee will be imposed on the primary guest if Ride and/or the host has to report a vehicle as stolen to law enforcement due to it not being returned.
Repossession
Ride, a hired agent of Ride, or the host may repossess any vehicle booked through the Services without demand, at the guest’s expense, if the vehicle is not returned by the end of the reservation, is found illegally parked, apparently abandoned, or used in violation of applicable law or these Terms.
Missing Vehicles
If a vehicle you have booked through the Services goes missing and/or is stolen during the reservation period (or extension period), you must immediately return the original ignition key to the host, file a police report immediately after discovering the vehicle is missing or stolen, but in no event more than 24 hours after discovering it has gone missing, and cooperate fully with the host, law enforcement, Ride, and other authorities in all matters related to the investigation.
Trip Cost
Trip price
This is a vehicle’s listed rate multiplied by the trip length. Hosts can set a standard rate for all calendar days or set different prices for different days. The Trip price you see always reflect the vehicle’s daily rate for your chosen travel dates. If your dates are not full days than you will be charged an hourly rate. If your hours exceed 12 hours, you will be charged a full day rental.
To secure and confirm your reservation with Ride, we require an initial payment of 20% of the total trip cost. This payment ensures that your selected vehicle will be reserved and prepared for your use on the specified booking dates.
Making the Initial Payment: Upon making your vehicle selection and defining your trip details, you will be prompted to make the 20% initial payment. This can be done through our secure payment portal using accepted credit cards or other approved payment methods.
Reservation Confirmation: Upon successful receipt of the initial payment, we will confirm your reservation via email. This confirmation will include details about your booking, including vehicle information, rental period, and the balance due.
Balance Payment: The remaining balance of your trip cost will be due upon picking up the vehicle. The balance can be paid via the same payment methods as the initial payment.
Included within rate for Basic Rates
• Unlimited Mileage: The price quoted includes Unlimited Mileage. Vehicles cannot be taken outside the state of Florida. If you take the car out of state, then it will be considered negligence and a penalty charge will apply of up to $1000, plus time and expenses.
• Local Taxes: The prices quoted via the website include all local taxes.
• Location Surcharge: We do our best to ensure that all the prices we display are inclusive of tax. However, please keep in mind that local taxes and fees, like airport surcharges, may be additionally applied by the Supplier on locally paid extra charges, like optional equipment and age-related fees. Local taxes and fees are controlled by local authorities and the Suppliers and may be subject to change.
Trip Fee
As part of our commitment to provide excellent service and maintain our fleet of vehicles, we apply a Trip Fee of the total trip cost to all reservations. This fee is automatically added to your total when you book a trip with us, and it goes towards covering operational costs, including vehicle maintenance, roadside assistance, and customer support. It allows us to keep our rental rates competitive while ensuring you have a safe and enjoyable journey.
Young Driver Fee
We welcome drivers as young as 18 years old to rent vehicles. However, due to the statistically higher risk associated with younger drivers, a Young Driver Fee of $25 per day is applied to renters aged 18 to 21. This fee is designed to cover the additional insurance costs incurred. Military service members with a valid military ID are exempt from this fee.
For renters aged 21 to 25, RIDE does not charge a Young Driver Fee during checkout. However, please note that individual hosts may apply an additional fee at the time of vehicle pickup, depending on their location and specific policies. This fee is determined solely by the host and is not controlled by RIDE.
Delivery
This is the amount a host charges to pickup and drop off a vehicle. That single listed fee covers delivery at the start and end of a trip. This doesn’t not cover any parking expenses, if your vehicle needs to be staged due to delays in pick up of the vehicle or the customer is picking up the vehicle after hours of operations.
Extras.
Pre-Paid Gas
Ride offers a pre-paid gas option to our customers for the convenience of returning the vehicle without the need to refuel.
It is also important to note that if you opt not to pre-pay for fuel, you will be required to return the vehicle with a full tank of gas. Failure
to do so will result in a refueling fee of $9.99 per gallon.
Pre-Paid Cleaning Service
Ride offers a Pre-Paid Cleaning Service for customers who want to simplify their rental experience.
• This service ensures that you don’t have to clean the vehicle prior to returning it.
• The service covers general cleaning of the vehicle’s interior and exterior, including vacuuming, dusting, window cleaning, and an exterior wash.
Important Notes
• Exclusions: Excessive dirt, pet hair, stains, or spillages may incur additional cleaning charges. Similarly, any damage to the vehicle’s interior not reported during pickup will not be covered.
• This prepaid cleaning fee is non-refundable and is calculated based on the type of vehicle.
Additional Driver Policy
Ride allows you to include up to 3 additional drivers in your rental agreement.
Terms
• All additional drivers must meet the same qualifications as the primary renter (valid driver’s license and acceptable form of payment).
• Each additional driver must be present at the time of rental to sign the agreement.
• Daily fees may apply for each additional driver.
Allowing additional drivers ensures they are covered under any applicable insurance policies, providing peace of mind and flexibility for shared driving responsibilities.
Security Deposit Policy
A security deposit hold will be placed on the card on file on the day of your scheduled pickup. The deposit serves as a guarantee against potential costs such as damages, late fees, or other applicable charges.
• Host-Specific Deposits: In addition to Ride’s standard deposit, hosts may charge their own security deposit at the time of vehicle pickup. The deposit amount will vary and will be displayed during the booking process on the website.
• Refund Process: If no additional charges are incurred, Ride will initiate the refund process upon vehicle return. For host-specific deposits, refund timelines and processes are determined by the host.
• Insurance Reduction: Guests selecting Ride’s Insurance Policy may have their security deposit reduced, as outlined during booking.
Notes:
• Refunds may take up to 15 business days to appear in your account, depending on your bank.
• Deposits are subject to adjustment based on the terms outlined in your rental agreement.
Toll Policies
Ride provides flexible toll options for your ease of travel.
Unlimited Tolls Policy
• Daily Rate: $14.99/day.
• Includes unlimited toll usage during your rental period.
Toll Pass-Pay as you go
• One-time fee of $20 for toll pass activation.
• We will charge you your toll usage at the end of your trip.
Important Notes
• If you incur toll charges but do not select Unlimited Tolls or the Toll Pass-Pay as go, you will be assessed a $60 service fee, plus a daily average toll charge of $5.99/day.
Depending on your location, certain toll options may not be available. In such cases, the host will provide you with their specific toll payment options during vehicle pickup.
5. Taxes
Tax payments are dependent on the location where your booking is made. Ride is required to collect applicable taxes based on local regulations in certain jurisdictions.
6. Additional Fees
Potential Additional Charges
1. Lost Key: You are responsible if the key(s) are lost or damaged and due to pay a penalty fee to the Supplier of the vehicle. Please keep in mind that if you do not return the keys to the Supplier when the car is stolen, your insurance is deemed void and you might be held responsible for the full value of the vehicle. It is important to keep an eye on the keys as it is impossible to steal some newer models without them. Let it be noted that key(s) refer to all types of keys and key-cards.
2. Excessive Cleaning: $150 additional cleaning fee for stains, smoke, pet hair, or other cleanup requiring more than normal cleaning.
3. Smoking Fee: $250 (applies to smoking of any kind, including e-cigarettes and vaporizers).
4. Pet Fee: $250 (only approved service animals are allowed with proper restraints or carriers).
5. Towing Fees: $350 + additional expenses incurred.
6. Violations or Fines: $30 service fee + the cost of the ticket(s).
• Failure to submit valid proof of fine payment may result in additional charges of up to $2,000.
7. Damages: Renters are 100% liable for damages to the vehicle unless covered by a protection plan or valid insurance.
8. Breaches of Terms: Penalties for violating Terms and Conditions can reach up to $1,500 per violation.
9. Refueling Fee: If the vehicle is returned with a fuel level below what was provided, a refueling fee depending on the location will be charged plus the cost of missing fuel of $9.99 per gallon will apply.
10. Late Extensions: Requests for trip extensions made less than 24 hours before the original return date may incur additional fees.
11. Tire Blowout Fee: $250 per blowout.
• Customers must notify Ride or their host immediately. Damages not initially visible may result in further charges. Protection plans do not cover tire blowouts.
12. Late Return Fee: For a Late Returning customer, a grace period will be allowed of 60mins from the specified drop off time on the voucher. If you have further delays, please inform the branch as soon as possible. Failing to inform the branch and going past the grace period you will be charged at a daily rental charge at the current time and not the booking.
Claim Submission Policy for Personal Insurance Users
• Known Incident Date: Claim must be submitted within 30 days of the incident.
• Unknown Incident Date: Claim must be submitted within 30 days of the trip’s end date.
Failure to comply may result in the following charges:
1. Initial Fee: $500 for late claim submissions.
2. Daily Fee: $30/day for every day the claim remains unsubmitted past 30 days.
Vehicle Damage and Out-of-Commission Fee
If a vehicle is rendered non-rentable due to damages, the renter is liable for an Out-of-Commission Fee based on the vehicle’s daily rental rate multiplied by the repair timeframe.
7. Policy Enforcement and Contact
Failure to comply with Ride’s policies may result in additional penalties, cancellation of rental privileges, or other actions as deemed necessary by Ride. For assistance, contact us at customerservice@ridecarsharing.com.

Dispute resolution
Pre-Arbitration Process
Both parties agree to resolve disputes informally before initiating arbitration by contacting customer support. If unresolved after 30 days, arbitration may proceed.
Arbitration Agreement
Disputes arising from these Terms will be resolved through binding arbitration administered under applicable Puerto Rican law. Claims will not be consolidated or heard in a class action. Exceptions include small claims or intellectual property claims.
Opt-Out Right
Users may opt out of arbitration within 30 days of accepting these Terms by sending an opt-out notification to Ride.
Disclaimer of Warranties
Ride provides the platform “as is” without any warranties of merchantability, fitness for purpose, or non-infringement. Ride is not liable for damages, losses, or malfunctions of user vehicles.
Limitation of Liability
Ride’s liability, if any, shall not exceed the fees paid by a Guest or earned by a Host in the 12-month period preceding a claim. Indirect, special, or consequential damages are expressly excluded.
Termination
Ride reserves the right to terminate user accounts, deny access to the platform, or remove listings at any time for any reason permissible by applicable law.
Governing Law
This Agreement will be governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict of law provisions. Any claims or disputes not subject to arbitration will be resolved in courts located in San Juan, Puerto Rico.
Release of Liability
The guest agrees to release Ride, including its directors, officers, employees, agents, and representatives, from any claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, which may arise from or relate to any injury, disability, death, or property damage occurring during the use of shuttle services provided by the Service Provider. This release of liability encompasses any circumstances, whether arising from the negligence of Ride or otherwise.
Indemnification
The guest further agrees to indemnify, defend, and hold harmless Ride against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, resulting from the Participant’s use of the Service Provider’s shuttle services.
Miscellaneous
Failure to enforce any provision of these Terms does not constitute a waiver of that provision. If any provision is deemed invalid, the remaining provisions will remain in full force and effect.
Ride reserves the right to modify these Terms at any time for legal, operational, or regulatory needs. Users are responsible for reviewing the Terms periodically.
For questions or further assistance, please contact us at customerservice@ridecarsharing.com.
By using the Services, you agree to these Terms of Service in full.
Not a rental car company
Ride is not a rental car company. It does not own a fleet of vehicles, and is not in the business of renting vehicles to the public.
Ride provides an online platform where vehicle owners and those in need of a vehicle can meet and share vehicles amongst themselves subject to these Terms.
Not an Insurance Company
We wish to clarify that we are a car sharing company and not an insurance provider. However, we recognize the need for adequate protection while using our services, and therefore we accept third-party insurance coverage.
Charges
Ride may charge your account or any card on file associated with your account to resolve any balance due associated with your account. These charges can be done at any time, without prior notice.

Contact us
Aqui Coqui can be contacted in the United States at customerservice@ridecarsharing.com. If you have any questions for us concerning the Agreement, or Ride generally, please contact us.
General Terms
Ride Car Sharing LLC (“Ride”) aims to maintain a professional and transparent relationship with our users. The following General Terms outline the nature of our relationship with you, our communication policies, and our ability to update these Terms. All costs derived from the use of the incorrect and/or lack of fuel are not included. Ride is not to be held liable for items stolen, forgotten or lost inside the vehicle or any parts stole or lost from the vehicle. It is recommended that the customers have these items covered through personal travel insurance. The loss of the vehicle Key or documents is not covered. Damages or costs deriving from customers loading the car with more than the stated capacity or taking vehicles “off-road” (unpaved roads) will be the customer`s responsibility. No insurance will cover customers driving under the influence of alcohol or drugs, and/or found using their mobile phone at the time of an accident. The vehicles displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make/model or traction of the rental vehicle will be the same as the vehicle displayed on our website.
User Relationship
• Ride does not appoint you or any other user as its employee, legal agent, or representative.
• No legal partnership, joint venture, or fiduciary relationship is formed between you and Ride through the use of our Services.
• You are not authorized to make any commitments on behalf of Ride, and Ride will not make commitments on your behalf, except as explicitly stated in these Terms or as contemplated by the Services.
Entire Agreement
• These Terms, along with any additional terms agreed upon in writing, represent the complete understanding between you and Ride regarding your access to and use of the Services.
• These Terms supersede any prior verbal or written communication.
Delegation or Transfer of Rights
• You may not delegate your legal obligations or transfer your rights under these Terms, in whole or in part, to any third party without prior written approval from Ride.
• You will remain fully responsible for all obligations, even in cases where consent is granted.
Modifications to the Agreement
• Any modifications or waivers to these Terms require written approval from a Ride Director or Officer.
• Section headings are included for clarity and ease of navigation but do not limit the scope or extent of any section.
Communication Policies
• Ride values respectful and relevant communication with our customers.
• We will only send marketing and promotional materials to users who have provided explicit consent to be contacted.
• Customers can opt out of marketing communications at any time through a clear and accessible process.
• Ride is committed to maintaining reasonable communication frequency, ensuring relevance, and handling customer data with care in compliance with data protection laws.
Updates to Terms
• Ride reserves the right to update these Terms and any related policies at any time.
• Updates are made to accommodate operational, legal, or regulatory changes.
• It is the responsibility of users to review these Terms periodically to stay informed of any updates.
Disclaimer
Rental might be denied if you do not meet the car rental company’s requirements to rent a vehicle, or if you do not have available all necessary documentation. Additional fees may apply for rental service beyond hours of operation, such fees being levied by the rental company stated on this booking confirmation and under the terms and conditions of that rental company and in local currency. Driving on unpaved or unauthorized roads will result in your insurance coverage will be terminated automatically
Customer Support
For questions, feedback, or to request clarification on any aspect of these Terms, please contact us at customerservice@ridecarsharing.com.
Thank you for choosing Ride Car Sharing. We value your trust and look forward to serving you.
© 2025 RIDE CAR SHARING. All rights reserved.